Privacy policy

This Privacy Policy explains how Innvatio (“we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you visit our website, request or purchase a package, use our products or platforms, engage our solutions, services, or outsourcing teams, or otherwise interact with us (collectively, the “Services”).

We treat personal, business, project, and customer-provided information with the utmost care and confidentiality. By using the Services, you acknowledge the practices described in this policy.

1. Information We Collect

We collect only information reasonably necessary to respond to inquiries, recommend and configure packages, process purchases, onboard customers, deliver and support Services, meet legal obligations, and protect our operations.

1.1 Information You Provide

• Name, email address, phone number, job title, company details, billing details, and other contact information

• Package selections, requirements, budgets, timelines, service preferences, onboarding responses, and communications

• Project data, files, credentials, instructions, content, system information, and other materials you authorize us to process for delivery

1.2 Automatically Collected

• Device and browser information

• Usage data (pages visited, actions taken)

• Log data and performance metrics

1.3 Third-Party Sources

We may receive information from payment processors, business partners, authorized customer representatives, public business sources, and tools or platforms you choose to connect, including APIs, cloud services, integrations, and analytics providers.

2. How We Use Your Information

We use information only for legitimate business and service-delivery purposes, including to:

• Assess needs, recommend packages, prepare proposals, process orders, and deliver products, solutions, services, projects, and outsourced work

• Configure, operate, maintain, secure, troubleshoot, and improve the Services

• Provide onboarding, account management, customer support, service notices, billing communications, and requested updates

• Prevent fraud, misuse, unauthorized access, security incidents, and violations of our agreements

• Meet contractual, accounting, tax, compliance, and other legal obligations and develop relevant improvements

We do not sell personal data. We do not use confidential customer or project information for unrelated advertising.

3. Data Used in Products, Automation, and Connected Systems

• Information may be processed by software, automation, analytics, cloud infrastructure, or AI-enabled tools only where needed to provide requested functionality

• Customer data is used only for authorized delivery, support, security, administration, and agreed improvement purposes

• We do not use confidential customer data to train public or shared models without explicit authorization

You are responsible for having the rights, permissions, notices, and lawful basis required to provide information to us, including information about employees, customers, contractors, or other individuals.

4. Data Sharing

We disclose information only when reasonably necessary and subject to appropriate safeguards:

• To vetted providers supporting hosting, infrastructure, communications, payment, analytics, security, delivery, or specialist subcontracting

• To authorized outsourcing personnel, project partners, or customer-designated third parties involved in delivering the requested Services

• When required by law, necessary to enforce agreements, or needed to protect rights, safety, security, and service integrity

Providers and personnel may access only the information needed for their role and are expected to protect it through contractual, professional, technical, and organizational safeguards.

5. Data Retention

We retain information only for as long as reasonably necessary to:

• Respond to inquiries, fulfill packages and orders, deliver projects and Services, and provide support

• Maintain business, tax, accounting, security, contractual, and legal records

• Resolve disputes, enforce agreements, prevent abuse, and improve reliability using appropriate aggregated or minimized information

You may request deletion of eligible personal information. Some records may be retained where required by law, necessary for security or dispute resolution, or otherwise permitted under an applicable agreement or legal obligation.

6. Security

We apply reasonable technical and organizational safeguards appropriate to the sensitivity and context of the information, including:

• Secure infrastructure, monitoring, backups, and vendor assessment where appropriate

• Role-based access, confidentiality obligations, and least-privilege practices

• Encryption in transit or at rest where appropriate, along with incident response and recovery procedures

No method of storage or transmission is completely secure. However, protecting customer information is a priority, and we continually take reasonable steps to reduce risk, restrict access, and respond to suspected incidents.

7. Your Rights

Depending on your location, you may have the right to:

• Access the data we hold about you

• Request corrections or updates

• Request deletion of your data

• Object to certain processing activities

To exercise a privacy right, contact Innvatio through the contact details published on our website or provided in your agreement. We may verify your identity and may limit a request where permitted by law.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Understand how users interact with the Service

• Improve performance and usability

You can control cookies through your browser settings.

9. Third-Party Services

Our Services may connect to or depend on third-party products, platforms, payment providers, cloud services, and customer-selected tools. Their privacy practices are governed by their own policies. We encourage you to review them before enabling an integration.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our products, packages, Services, operations, or legal requirements. We will provide notice of material changes where required. The updated policy applies from its stated effective date.

11. Contact

For privacy questions, concerns, or requests, contact Innvatio through the contact details published on our website or stated in your proposal, order, invoice, or agreement.

Contact: Innvatio support or your assigned account representative
Business details: As stated in the applicable order, invoice, proposal, or agreement

Acknowledgement

By using Innvatio’s Services, you acknowledge that you have read and understood this Privacy Policy.